Privacy Policy
Last Updated: August 18, 2026
At Koveraas , we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Koveraas ("Koveraas", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise use our services.
By accessing or using koveraas.com , you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Koveraas is an e-commerce brand offering products including Moringa Powder, Curry Leaves Powder, herbal products, and selected exotic vegetables.
Website: https://koveraas.com
Legal Entity / Business Name: Koveraas
Registered Address: Saidham CHS, Thane West
Email: [email protected]
Customer Support: 9326967281
For questions concerning this Privacy Policy or your personal information, you may contact us using the details above.
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2. Information We Collect
We may collect information that you voluntarily provide to us, information generated when you use our website, and information received from service providers that help us operate our business.
2.1 Information You Provide Directly
Depending on how you interact with Koveraas, we may collect:
Full name
Email address
Mobile or telephone number
Billing address
Shipping or delivery address
Account login information
Order and purchase details
Product preferences
Information provided when contacting customer support
Reviews, feedback, comments, or other content you voluntarily submit
Information provided when subscribing to newsletters or promotional communications
Information you provide when participating in offers, contests, surveys, or other activities
2.2 Payment Information
When you purchase products from Koveraas, payments may be processed through third-party payment providers.
Depending on the payment method you select, we or our payment service providers may process information such as:
Payment transaction details
Payment status
Transaction reference or order ID
Billing information
Limited payment-related information necessary to process or verify your transaction
Koveraas does not intentionally store complete credit card, debit card, CVV, UPI PIN, banking passwords, or other sensitive payment authentication information on its own servers.
Payment information may be processed directly by our authorized payment service providers in accordance with their own privacy and security policies.
2.3 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Approximate location derived from technical information
Pages visited
Referring website or source
Date and time of visits
Website interactions
Device identifiers and similar technical information
Information relating to website performance and errors
This information may be used for security, analytics, website functionality, and improving our services.
3. How We Use Your Information
We may process your personal information for legitimate and specified business purposes, including:
Order and Service Fulfilment
We may use your information to:
Process and confirm orders
Process payments
Prepare and dispatch products
Arrange delivery
Provide order tracking
Handle returns, refunds, replacements, and cancellations
Communicate with you regarding your orders
Provide customer support
Website and Account Management
We may use information to:
Create and manage customer accounts
Authenticate users
Maintain website functionality
Personalize your shopping experience
Remember preferences
Improve website usability and performance
Communication
We may use your contact information to send:
Order confirmations
Payment confirmations
Shipping and delivery updates
Return or refund updates
Customer service communications
Important information regarding your account or purchases
Where required, we will obtain appropriate consent before sending promotional or marketing communications.
Marketing and Promotions
If you have provided the required consent, we may use your information to send:
Product updates
New product announcements
Offers and discounts
Promotional campaigns
Newsletters
Other marketing communications from Koveraas
You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.
Website Analytics and Improvement
We may use information to:
Understand how visitors use our website
Measure website performance
Identify technical problems
Improve products and services
Analyze customer behaviour in aggregated or otherwise appropriate forms
Improve our marketing and advertising activities
Fraud Prevention and Security
We may process information to:
Detect suspicious transactions
Prevent fraud
Protect our website and customers
Investigate security incidents
Enforce our Terms and Conditions
Protect our legal rights and property
Legal and Regulatory Requirements
We may process or retain information when necessary to:
Comply with applicable laws
Respond to lawful requests from authorities
Maintain business and tax records
Resolve disputes
Establish, exercise, or defend legal claims
Prevent unlawful activities
4. Legal Basis for Processing Personal Data
Koveraas processes personal data only for lawful and specified purposes.
Depending on the circumstances, processing may be based on:
Your consent
Your request to receive products or services
The performance of an order or transaction
Compliance with applicable legal obligations
Other lawful grounds available under applicable law
Where consent is relied upon as the basis for processing, you may withdraw your consent subject to applicable legal requirements and limitations.
Under India's Digital Personal Data Protection framework, consent is intended to be freely given, specific, informed, unconditional and unambiguous, with a clear affirmative action.
5. Cookies and Similar Technologies
Koveraas may use cookies and similar technologies to provide, secure, operate, and improve our website.
Cookies may help us:
Keep items in your shopping cart
Maintain login sessions
Remember preferences
Understand website traffic
Measure website performance
Improve user experience
Detect security issues
Support marketing and advertising activities where applicable
Some cookies may be essential for the website to function properly, while others may be optional.
Where required by applicable law, we will request appropriate consent before placing or using non-essential cookies.
You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Service Providers
Koveraas may use trusted third-party service providers to operate our business.
These may include providers for:
Payment processing
Shipping and logistics
Order fulfilment
Website hosting
Website security
Analytics
Customer support
Email delivery
SMS or WhatsApp communications
Marketing and advertising
Fraud prevention
Technical maintenance
These service providers may process personal information only to the extent reasonably necessary to provide their services to us or otherwise as permitted by applicable law.
Examples may include payment gateways, logistics companies, cloud hosting providers, analytics platforms, and communication providers.
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7. Sharing of Personal Information
We do not sell your personal information as a standalone product.
We may share personal information where reasonably necessary with:
Payment processors
Delivery and logistics partners
Technology and hosting providers
Customer support providers
Marketing and communication service providers
Analytics providers
Fraud prevention and security providers
Professional advisors
Government authorities or law enforcement agencies where legally required
Business partners where necessary to provide requested services
A successor entity in connection with a merger, acquisition, restructuring, sale, or transfer of business assets
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
8. International Data Transfers
Some service providers used by Koveraas may process information in countries outside India.
Where personal information is transferred or processed internationally, Koveraas will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection and privacy requirements.
International customers should note that information may be processed in India or other countries where Koveraas or its service providers operate.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
The retention period may depend on:
The nature of the information
The purpose for which it was collected
Whether you maintain an account with us
Whether there is an ongoing customer relationship
Legal, accounting, tax, regulatory, or reporting requirements
Fraud prevention and security requirements
The establishment, exercise, or defence of legal claims
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
Access controls
Secure connections
Authentication controls
Monitoring and security measures
Restricted access to personal information
Appropriate security practices for our technology infrastructure
Use of reputable third-party service providers
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account credentials and devices.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
Request information about the personal data we process about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information regarding the manner in which your personal information is processed
Raise a grievance regarding the processing of your personal information
Nominate another individual to exercise applicable rights on your behalf, where permitted by law
The availability and scope of these rights may depend on applicable law and the circumstances of the processing.
Where consent is the basis of processing, withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
To exercise your applicable rights, contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorized access.
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12. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us or using an available consent-management or unsubscribe mechanism.
We will process withdrawal requests in accordance with applicable law.
Please note that withdrawing consent may affect our ability to provide certain services where the relevant processing is necessary for those services.
For example, certain information may be required to process and deliver an order you have placed.
13. Marketing Communications
You may receive marketing communications from Koveraas if you have subscribed to them or where otherwise permitted by applicable law.
You may stop receiving promotional communications at any time by:
Clicking the unsubscribe link in an email
Using the relevant opt-out mechanism provided in a communication
Contacting us directly
Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment updates, delivery notifications, and important account notices.
14. Children's Privacy
Koveraas does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
Where applicable, we will follow requirements relating to children's personal data under applicable data protection laws.
15. Third-Party Websites
Our website may contain links to websites, applications, payment services, social media platforms, or other third-party services.
If you follow a third-party link, that third party may collect information from you under its own privacy policy.
Koveraas is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review the privacy policy of any third-party service you use.
16. Social Media
Koveraas may maintain accounts or pages on third-party social media platforms.
Interactions with our social media accounts may be subject to the privacy policies and terms of those platforms.
If you voluntarily interact with us through social media, information associated with your interaction may be visible to us and, depending on the platform and your settings, to other users.
17. Reviews, Testimonials, and User-Generated Content
If you submit a product review, testimonial, photograph, comment, or other content to Koveraas, we may use that content for customer service, website display, marketing, or promotional purposes where permitted and in accordance with applicable permissions and law.
Please avoid submitting sensitive personal information in publicly visible reviews or comments.
18. Data Breaches and Security Incidents
If Koveraas becomes aware of a personal data breach or security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident as required.
Where required, we may notify affected individuals and relevant authorities in accordance with applicable legal requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our business
Changes to our website or services
Changes in technology
Changes in our data practices
Changes in applicable laws or regulatory requirements
When we make changes, we will update the "Last Updated" date at the top of this page.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
Koveraas
Legal Business Name: Koveraas
Support Email: [email protected]
WhatsApp: 8928607926
Registered Address: Saidham CHS, Thane West
Grievance / Privacy Contact: [Co-founder]
We will review and respond to privacy-related requests in accordance with applicable law.
21. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to you under the laws applicable to your location.
22. Your Acceptance
By using the Koveraas website and services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, Koveraas will seek such consent through an appropriate mechanism.
Thank you for trusting Koveraas with your information.