Cancellation Policy
Last Updated: August 18, 2026
At Koveraas , we understand that sometimes you may need to change or cancel an order. This Cancellation Policy explains when you can cancel an order placed and what happens after a cancellation request is submitted.
1. Order Cancellation
You can request cancellation of your order before it has been packed or dispatched .
Please contact our customer support team as soon as possible after placing your order. While we will make reasonable efforts to accommodate your request, cancellation cannot be guaranteed once your order has entered the processing or dispatch stage.
To request a cancellation, please provide:
Your order number
Name used when placing the order
Registered email address or mobile number
The reason for cancellation, if applicable
2. Cancellation Before Dispatch
If your cancellation request is received before your order has been processed for dispatch, we will make reasonable efforts to cancel the order.
If you have already made the payment, the eligible refund will be initiated after the cancellation is confirmed.
The refund will generally be made to the original payment method, subject to the applicable payment gateway and banking timelines.
3. Cancellation After Dispatch
Once an order has been packed and handed over to our shipping or delivery partner, it may no longer be possible to cancel the order.
If you no longer wish to receive a dispatched order, please contact us immediately. Depending on the shipment status, we may be able to assist with the available options.
Any return or refund after delivery will be handled according to our Return & Refund Policy .
4. Cancellation by Koveraas
Koveraas reserves the right to cancel an order in certain circumstances, including but not limited to:
Product availability issues
Incorrect product information
Pricing or technical errors
Payment authorization or verification issues
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete delivery information
Delivery restrictions
Unforeseen operational circumstances
Events beyond our reasonable control
If Koveraas cancels an order for which payment has already been received, the eligible amount will be refunded through the original payment method, subject to applicable terms and processing timelines.
5. Refund for Cancelled Orders
If your cancellation request is successfully approved and payment has already been made, we will initiate the applicable refund.
The time taken for the refund to reach your account may depend on your payment method, payment gateway, bank, card network, or other financial institution.
Koveraas is not responsible for delays caused by third-party payment providers or financial institutions.
6. Partial Order Cancellation
If your order contains multiple products, you may request cancellation of one or more individual products before the order is processed or dispatched.
Whether a partial cancellation can be accommodated will depend on the status of your order and the products involved.
Once an order has been packed or dispatched, partial cancellation may no longer be possible.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information while placing an order.
If you realize that your shipping address, phone number, or other delivery information is incorrect, contact us immediately.
We will try to update the information if the order has not yet been processed or dispatched.
If the order has already been dispatched, changes to the delivery information may not be possible.
8. Promotional and Discounted Orders
Orders placed using promotional offers, discount codes, special pricing, bundles, or other promotional benefits may be subject to additional terms.
If a cancellation affects eligibility for a promotional offer, the applicable refund may be adjusted accordingly, where permitted by applicable terms and law.
9. Cancellation Request Does Not Mean Cancellation Confirmation
Submitting a cancellation request does not automatically cancel your order.
Your order will be considered cancelled only after Koveraas confirms the cancellation.
If the order has already entered processing, packing, or dispatch, we may not be able to cancel it.
10. How to Request Cancellation
To request cancellation, contact us through:
Email: [[email protected]](mailto:[email protected])
Phone / WhatsApp: +91 9326967281
Customer Support Hours: Monday to Saturday, 9:00 AM to 9:00 PM IST
When contacting us, please mention "Order Cancellation Request" and provide your order number so that we can locate your order quickly.
11. Changes to This Cancellation Policy
Koveraas may update this Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable laws.
Any updates will be published on this page along with a revised "Last Updated" date.
We encourage customers to review this page periodically.
12. Contact Us
Koveraas
Email: [[email protected]](mailto:[email protected])
Phone / WhatsApp: +91 9326967281
Address: Saidham CHS, Thane West, Maharashtra, India
Customer Support Hours: Monday to Saturday, 9:00 AM to 9:00 PM IST
If you have any questions about order cancellation, our customer support team will be happy to assist you.